Business hours
Monday–Friday, 9:00 AM – 6:00 PM ET
Closed on weekends and major U.S. holidays.
Response time
We aim to respond to support inquiries within 1–2 business days. Response times may be longer during weekends, holidays, or periods of high volume. NextPrep support can help with platform, intake, and billing questions for the one-time intake and onboarding fee.
NextPrep support cannot provide medical advice. Clinical questions, eligibility decisions, and care are handled by licensed third-party providers. NextPrep is not for medical emergencies — if you are experiencing an emergency, call 911 or go to the nearest emergency department.
Send us a message
Use the form below for general inquiries. Submitting it opens your email client with the details pre-filled, addressed to our support team.